Heathcote Health awarded NSQHS Certificate of Accreditation

By Vanessa Wiltshire

LAST Thursday, staff at Heathcote Health celebrated by receiving their certificate of accreditation against Version 2 of the National Safety and Quality Health Service Standards. The organisation underwent assessment by the Australian Council on Healthcare Standards in early September.

The NSQHS Standards were developed by the Australian Commission on safety and quality in health care, in collaboration with the Federal Government, states and territories, the private sector, clinical experts, patients and carers.

The standards are designed to protect the public from harm, and to improve the quality of health services. They provide a quality assurance mechanism that tests whether relevant systems are in place to ensure that expected standards of safety and quality are met.

Director of Clinical Care Gerry Canny said the achievement was a tremendous acknowledgement of the "tireless work and commitment of the whole team".

“It speak volumes of their contributions, to the organisation, patients and community, each and every day,” he said.

During the assessment, the assessors said they had found Heathcote Health to provide a welcoming and safe environment, and that staff were extremely caring and values-driven.

The assessors made note of the positive staff culture, and the significant improvements since the previous accreditation three years earlier.

The assessors expressed great confidence in the care provided by Heathcote Health clinical staff, the quality of clinical documentation, the cleanliness of facilities, improvements in food services, and the excellent maintenance of buildings and equipment.